Responsible Gaming — Control Is Yours
35bd believes gaming should be a source of enjoyment — not a burden. On this page we explain how to set limits, when to take a break, and where to get help if you need it.
35bd's Responsible Gaming Policy
Before using 35bd, every user should keep one fundamental point in mind — online casino and betting is purely a form of entertainment, not a reliable source of income. We want every member to make decisions with their financial limits and mental well-being in mind.
The platform is for individuals aged 21 and above only. 21+ If you know someone underage who is trying to open an account, please let us know via 24/7 live chat — we will act promptly.
If you read 35bd's Terms and Conditions, you will find everything clearly stated — from setting deposit limits to temporarily or permanently closing your account. Using these tools is entirely your right.
Under our Privacy Policy, your personal information and transaction details are kept secure — they are never sold or shared with third parties. As part of responsible gaming, we monitor suspicious activity and contact members directly when needed.
SSL Protection
Every session is secured with SSL encryption — no opportunity for data theft.
Identity Verification
Age and identity are verified at account creation — to keep minors out.
Loss Tracking
Weekly net loss figures are visible in your account panel, making it easier to manage your budget.
Expert Support
Support is available 24/7 via live chat and email in both Bengali and English — always.
Self-Control Tools
35bd provides a number of practical tools that can be accessed directly from Account Settings. You do not need to give a reason to use them — activate them whenever you like.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once set, it takes effect immediately; increasing the limit requires a waiting period of a few days.
Temporary Break
Lock your account temporarily for anywhere from one day to several weeks. During the break you will not be able to log in or place bets.
Self-Exclusion
If you want to remove yourself entirely for an extended period, choose self-exclusion — your account can be closed permanently or for a set period of time.
Bet Limit
Set a maximum amount for a single bet. This is the simplest way to protect yourself from large-scale risk.
Loss Limit
Set a ceiling on how much you can lose within a given time period. Once you reach that limit, the system will automatically stop you.
Direct Support
If you have any trouble setting limits, contact us via 24/7 live chat or email — our support team will help you in Bengali.
Limit or Self-Exclusion Request
Fill in the form below and send it via live chat, or contact us directly by support email. Your request will be processed promptly.
This form is for starting a conversation with the support team — final confirmation will be done through live chat.
Signs of Problem Gaming
Betting can sometimes become a habit. If you notice the signs below in yourself or someone close to you, consider getting help.
- Feeling a repeated urge to bet in order to recover lost money.
- Spending beyond your set budget, or betting with borrowed money.
- Hiding your gaming activity from family or friends.
- Neglecting work, studies, or daily responsibilities to focus on gaming.
- Feeling restless or mentally uncomfortable when trying to take a break from gaming.
- Repeatedly taking bigger risks in bets hoping for a "big win".
If you notice any of these signs in yourself or someone close to you, treat it not as a weakness but as a warning signal. Recognising the problem early makes it much easier to address.
You can find answers to more questions about responsible gaming on our FAQ page. Our team is always ready to help, even with a simple question.
Remember: 35bd never encourages problematic behaviour. Your safety is the top priority.
For Adults Only
All betting and casino activity at 35bd is for individuals aged 21 and above only. Opening an account for minors is strictly prohibited. There are no exceptions to identity verification.
Where to Get Support
Acknowledging a problem takes courage. Choose the right support for your situation from the options below.
35bd Live Chat
24 hours a day, 7 days a week — speak in Bengali. Any request related to setting limits, taking a break, or closing an account can be made here.
Email Support
If you prefer to write in detail while keeping things private, contact us by email. Support email: [email protected]
Family and Friends
Talk openly with the people close to you. A trusted family member or friend can often provide the most effective support.
Professional Counselling
Speaking with a mental health specialist or counsellor is always a good step. There are a number of government and private organisations in Bangladesh that provide mental health services.
Tips for Aware Betting
Following a few simple habits before taking part in betting keeps the overall experience much more controlled:
- Set a fixed budget before each session and stop when it runs out.
- Avoid betting when drinking or when overly tired — your ability to make decisions is reduced.
- Do not immediately place the next bet to try to recover money you have just lost.
- Do not treat betting as a substitute for social or family responsibilities.
- When you win, set aside a portion of that money — putting it all back into bets is not wise.
- Take regular breaks — stay completely away from betting on several days each week.
Online betting can be entertaining, but when it becomes a source of financial pressure or mental distress, you should stop immediately. 35bd puts no pressure on you — if you feel the situation is going beyond your control, let us know right away via live chat or email.
Remember, no bet comes with a guaranteed win. Having a clear understanding of RTP and odds is an important part of responsible gaming. More information on this can be found on 35bd's About Us page.
Let gaming be enjoyable — responsibly, within limits, on your own terms.