35bd's Privacy Policy

1 Introduction and Applicability

This privacy policy ("Policy") applies to all individuals who use 35bd's website and services. The terms "user", "you", or "your" in this policy refer to any registered or unregistered visitor or member on the 35bd platform. "35bd", "we", or "our" refers to the organisation that operates this platform.

35bd believes that personal privacy is a fundamental right. By starting to use our services, you are considered to have given your consent to this policy. If you disagree with any part of this policy, please refrain from using our services.

This policy should be read together with our Terms and Conditions, as both documents together form the overall basis of the agreement between you and 35bd.

2 What Information Is Collected

35bd collects various types of information to provide its services, manage accounts, and ensure security. The types of information collected are listed below.

2.1 Information Provided Directly

Information you provide during account registration and management:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement)
• Mobile number and email address
• Bangladeshi National ID or passport details (for KYC verification)
• Payment information: bKash, Nagad, or Rocket number, and bank account details
• Any messages or complaints submitted via support chat

2.2 Automatically Collected Information

Information automatically collected while you use the platform:

• IP address and device type
• Browser type and operating system
• Login time, session length, and usage patterns
• Cookie and local storage data
• Which pages on the platform were visited

2.3 Information Received from Third Parties

In some cases, information about you may be received from payment processors or identity verification services. Such information is used only for securing your account and verifying transactions.

3 Purpose of Using Information

35bd uses the collected information for the following purposes:

• Account registration, verification, and management
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, and bank transfer)
• Communications regarding bonuses and promotional offers
• Providing customer support — via 24/7 live chat and email
• Fraud prevention and ensuring platform security
• Age verification (meeting the 21+ requirement)
• Improving platform performance and resolving technical issues
• Compliance with legal and regulatory obligations

We do not sell your information to any third party and do not use it beyond the purposes stated here.

4 Information Storage and Security

35bd uses SSL encryption technology to protect your personal information. All data sent to and received from the website is exchanged through encrypted channels, which prevents unauthorised access.

4.1 Data Retention Period

Your information is retained for as long as your account is active and for a period determined by legal or business requirements. Even after an account is closed, records of financial transactions may be kept for a set period in accordance with applicable regulations.

4.2 Staff Access

35bd staff may only access the information necessary to carry out their own responsibilities. All staff are required to comply with strict confidentiality policies.

4.3 Response to Data Breaches

In the event of a data breach, affected users will be notified as promptly as possible and the necessary corrective measures will be taken.

5 Information Disclosure and Sharing

35bd does not generally disclose your information externally. However, information may be shared on a limited basis in the circumstances listed below:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, and banks), identity verification providers, and technology service providers may receive the information necessary to carry out their respective responsibilities. These partners are also bound by strict confidentiality agreements.

5.2 Legal Obligations

If required by a court order or applicable law, we may provide information to the relevant authorities.

5.3 Corporate Changes

In the event of a business merger or acquisition, information may be transferred to the new entity, but the terms of this policy will remain in effect.

6 Cookies and Tracking Technologies

The 35bd website uses cookies and similar technologies, which help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage patterns, but these do not identify you personally.

6.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may limit some features of the platform.

7 User Rights

As a user of 35bd, you have the following rights regarding your own information:

• Right to Know: You can ask what information we have collected about you.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Deletion: You can request that your information be deleted in certain circumstances, though this may not be fully possible if legal obligations exist.
• Right to Object: The right to object to processing of your information for specific purposes.
• Data Portability: You can request to receive your information in a common format.

To exercise these rights, contact our customer support. Also read our Responsible Gaming Policy on responsible play, as personal data protection and responsible service complement each other.

8 Third-Party Links and Services

The 35bd platform may sometimes have connections to third-party services, such as payment gateways. These third parties have their own privacy policies, and how your information is handled on their websites falls entirely under their own policies.

We advise reviewing the privacy policy of any third-party service before using it.

9 Protection of Minors' Information

35bd provides services only to those aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.

If we determine that a user is a minor, their account will be closed and the relevant information will be deleted. If a parent or legal guardian believes their child has opened an account, please contact us immediately.

10 Policy Changes

35bd reserves the right to modify or update this privacy policy at any time. If changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the policy.

Continuing to use the platform after a change has been made will be considered as your agreement to the new policy. You are therefore advised to review this page from time to time. To learn more about our services in general, visit our About Us page.

11 Contact Us

If you have any questions, requests, or complaints about this privacy policy, please contact our support team: